Privacy Policy

Privacy for www.paincareclinic.co.uk


We respect your privacy online and offline. And we believe it is important for you to be able to access the information and help you need in confidence.

We are registered with the UK Data Protection Registrar and Amanda Oswald is the Data Controller for the company. We take all possible steps to ensure that the personal data you provide to us is handled appropriately and confidentially. We will not disclose any personal client information unless we are legally or professionally obliged to do so.

Use of this website

This privacy policy relates to your use of this website. This policy is subject to our terms and conditions, which contain more details about our commitment to your privacy.

Privacy and data protection

We are registered with the UK data protection registrar and Amanda Oswald is the data controller for the company..

We respect your privacy online and offline. And we believe it is important for you to be able to access the information and help you need in confidence.

First and foremost, we are complementary therapists. All our client healthcare records are confidential. We keep them securely using a secure software system. We will not disclose any personal client information unless we are legally or professionally obliged to do so, for example to prevent harm to you or someone else.

Your data is handled by our administrative staff and our therapists. Your data includes treatment notes, medical and personal data, which will be referred to by any of our therapists who may treat you.

If you have given us permission, we will send you occasional news updates and offers exclusive to Pain Care Clinic. We do not share you data with any other third party unless we are legally or professionally obliged to do so. If you have not give us this permission, we will only contact you by email and/or text to remind you of upcoming appointments, and changes to our business that may directly affect you, for example, a change of clinic location or appointment, or a price increase.

As well as being complementary therapists, we run this website. To enable us to do this, we collect and process additional information from website users. This information includes information you give us and information we automatically collect, for example by using cookies.

Information we collect

We will collect and process any information you give us when using this website or communicating with us by e-mail, phone, or in other ways, including face to face.

We will also automatically collect information about your visits to this website and the content you view. We use cookies to help us do this.

How we use the information we collect

When we use the information we collect, we will do so with our data protection obligations in mind.

We may use the information to:

  • Fulfil a contract with you, process a payment or refund, or provide you with information or services you have requested.
  • Keep our website safe and secure, and make improvements to it.
  • Notify you of changes to our products or services that may affect you.
  • Measure the effectiveness of our products and services and our advertising.
  • Suggest additional products or services you may like, either from us or from other businesses.
  • Share some of it with other related businesses or websites we run, or with third parties.
  • Anonymise the data and share it for statistical analysis.

Information from a third party

It is possible that we may receive information about you from a third party, possibly another website we run or an online service owned by someone else. Where we do so, we will assume you have already consented to this information being shared and we may combine it with our own information and use it to send you information about products and services we feel you may be interested in.

Marketing information

You have the right to ask us not to use your personal data for marketing purposes. You can exercise this right at any time by contacting us at info@paincareclinic.co.uk.

Your access to information

The Data Protection Act gives you the right to access information held about you. If you wish to exercise this right you can contact is at info@paincareclinic.co.uk.

We are entitled to charge a fee for complying with an information access request. This fee is £10. The fee must be paid in advance of us providing the information.


Our website uses cookies to distinguish you from other users of our website. By using our website, you agree to our privacy policy and you consent to our use of cookies.

A cookie is a computer file that is sent to your device and stored there. Cookies can be used to track how you use this site in a one-off session or as a returning visitor.

We use cookies to help us understand how website visitors use our site and what information is most useful to them. This helps us to provide the best service we can. Cookies do not contain information that identifies a visitor personally. However, if you choose to share personal information with us (for example, by using our shop), we may be able to link that personal information to information from cookies.

Some cookies expire as soon as you close your web browser at the end of a visit. Other cookies stay on your device until you delete them. You can delete cookies by following the instructions for your particular browser.

You can also block cookies, although if you do so your experience in using this website may not be as good as it could be.

It is possible that we might invite third parties to provide services to enhance this website. Those service providers may also send you cookies. They may use the information they obtain from their cookies to:

  • Track your browser beyond this website
  • Build a profile of your online activity
  • Target advertisements towards you.

Third party analytics

We use Google Analytics to analyse use of this website. Google Analytics generates statistical and other information about website visits by using cookies. The analytics information generated for this website is used to create reports for us on use of the website (for example, on visitor numbers). Google stores this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Protection from fraud

We use third party delivery and payment services. We may share personal information about you with a third party for the purpose of delivery, fraud protection, and assessing credit risk.

Storage and transmission of your personal information and data

Unfortunately, transmitting information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee its security and you send it at your own risk.

Once we have received your information, we will take appropriate measures to prevent unauthorised access.

Now or in the future, the personal information and data we collect about you may be transferred to and stored outside the European Economic Area (EEA), where other data protection laws may apply. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By using this website or providing us with personal information, you are agreeing to this possibility. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.


If you have been given, or have chosen, a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Sale or transfer of this business

If we sell or transfer Pain Care Clinic Limited or this website, your personal data may be included in the sale and may also be disclosed or transferred.

Changes to our privacy policy

We reserve the right to make changes to our privacy policy from time to time and without notice.